Privacy Policy

Lennox and Black Joinery LTD (“we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy.

This Privacy Policy, together with our Website Terms of Use and Cookie Policy, explains how we collect, use, store, and protect your information when you interact with our website, services, or communications.

Data Controller

For the purposes of the UK General Data Protection Regulation (UK GDPR), the data controller is:

Lennox and Black Joinery LTD
Email: lennoxandblack@gmail.com
Phone: 07449 284112
Address: 19 Tollerton Dr, Irvine KA12 0QB, United Kingdom

Information We Collect

We may collect and process the following types of personal information:

Enquiry and contact form data: Information you submit through website forms, phone calls, or email.
Client project information: Details you share with us to provide joinery services and manage your project.
Newsletter subscription: If you subscribe, your email address will be stored securely. You can unsubscribe at any time.
Order and payment information: Payments may be handled securely by trusted third party processors. We do not store full card details.
Communication records: Emails, messages, and call notes held for reference and follow up.
Website analytics: Anonymised data such as IP address, device type, and browsing activity collected through analytics tools (see Cookies section below).

How We Use Your Information

We use your information to:

Respond to enquiries and provide quotes or updates
Deliver and manage joinery projects and services
Improve the performance, design, and usability of our website
Send marketing communications only where you have provided consent
Maintain records for customer service, scheduling, and aftercare

IP Addresses and Cookies

We collect limited technical data, including IP addresses and device information, to support website functionality, performance, and security. This may include the use of:

Google Analytics
Microsoft Clarity
Google reCAPTCHA v3

Please refer to our Cookie Policy for more details on how these tools work and how you can manage your preferences.

Data Storage and Transfers

Some personal data may be processed or stored outside the UK or EEA depending on the services used, such as cloud platforms, email providers, or website tools. Where this happens, we take steps to ensure data is protected in line with UK GDPR requirements.

Where sensitive information is transferred, it is protected using appropriate security measures such as SSL encryption.

Sharing of Data

We only share your personal data when necessary, for example with:

Trusted staff, team members, or subcontractors directly involved in your project
Reputable third party service providers that support our business (such as payment processors, analytics tools, or CRM systems)

We never sell or rent your data to third parties.

Your Rights

Under UK GDPR, you have the right to:

Request access to the personal data we hold about you
Ask us to correct or update inaccurate information
Request deletion of your personal data where applicable
Withdraw consent at any time where processing is based on consent
Object to processing for direct marketing
Lodge a complaint with the Information Commissioner’s Office (ICO)

Access Requests

To request access to your personal data, please contact us using the details below. We may need to verify your identity before responding.

Policy Updates

We may update this Privacy Policy to reflect changes in our operations, legal requirements, or data protection practices. The most recent version will always be available on this page.

Contact Us

If you have any questions, concerns, or access requests related to your data, please contact: